SERVICE CARD PREMIUM

The ServiceCard PREMIUM offers a large number of services for an annually fixed amount. Consequently your units are always maintained best at a fixed, calculable price.

 

The ServiceCard PREMIUM offers the following services:

  • 2 x maintenance per year including automatic scheduling
  • 10% loyalty discount on spare parts
  • 50% discount on fixed travel costs for unscheduled callouts and emergencies
  • Round-the-clock emergency telephone line from Mondays to Sundays and on bank holidays
  • Each maintenance is entered in a REICH service book for a full unit history
  • Voucher for materials worth € 300
  • On-site service within 24 hours of receiving the call
  • Annual advice day by a specialist technologist on a subject of your choice
  • Automatic extension of the warranty period to 2 years
  • MasterControl software and remote maintenance of your unit via RemoteControl included

FAQ

  • Does REICH offer maintenance contracts? What do these include?
  • Which countries does REICH deliver to? Can I also have my unit services in my country?
  • In which languages is the unit documentation available?
  • How long is the warranty on my REICH unit? Is an extended warranty possible?
  • How quickly is the supply of spares from REICH?
  • What does the support look like in the critical start-up phase?
  • How extensive is the documentation? Is it written clearly?
  • How do I know which components are installed in my unit, so that if necessary I can order the correct spare parts?