Service and maintenance

For most businesses, buying a thermal processing unit is a decision which has far reaching consequences. It usually represents a significant investment and by purchasing it you, as a customer, bind yourself to a partner for many years to come.

REICH’s customer service begins long before the purchase of a unit. Together with the customer the requirements are precisely calculated and analysed. Based on this identified needs profile, we put together an optimal selection fro our unit portfolio. Through this procedure, we ensure that we offer our customers the best possible solution.

A team of our specialists and fitters who have been successfully practising their trade for many years is at your disposal during project realisation with delivery, assembly and commissioning. Our aim is for every customer, whether they be a large industrial company or small trade business, to feel like they are in good hands. Our work has been successful once we have achieved this aim.

After commissioning, we offer our customers an extremely attractive maintenance offer, which is unique to the market in this form. We can produce an individual maintenance plan for the customer and unit, which covers all eventualities when operating a REICH unit.

Service card Classic

The ServiceCard CLASSIC is a bonus offer from REICH that has been developed specifically for units that are in operation for more than 10 years.

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Service card Basic

The ServiceCard CLASSIC is a bonus offer from REICH that has been developed specifically for units that are in operation for more than 10 years.

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Service card Premium

The ServiceCard CLASSIC is a bonus offer from REICH that has been developed specifically for units that are in operation for more than 10 years.

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FAQ

  • Does REICH offer maintenance contracts? What do these include?
  • Which countries does REICH deliver to? Can I also have my unit services in my country?
  • In which languages is the unit documentation available?
  • How long is the warranty on my REICH unit? Is an extended warranty possible?
  • What does the support look like in the critical start-up phase?
  • How extensive is the documentation? Is it written clearly?
  • How do I know which components are installed in my unit, so that if necessary I can order the correct spare parts?